Return Policy

Returns & Exchanges

 

At Omnia, we believe great fashion should be thoughtfully designed, proudly Made in India, and crafted with premium quality. Every order means a great deal to us, and we’re committed to making your shopping experience as seamless as possible.

To ensure complete transparency and help you shop with confidence, we kindly request that you read our Returns & Exchange Policy before placing your order.

Which items are eligible for exchange?

Most of our products are eligible for exchange.

However, the following items are not eligible for return or exchange:

•            Bodysuits

•            Swimwear

•            Sale or discounted items

•            Products purchased using a coupon or promotional code

Can I exchange my item for a different size?

Yes. We offer one-time size exchanges, subject to the availability of your requested size for the same product.

Once we receive your returned item and it successfully passes our quality check, our team will confirm the availability of the requested size and dispatch the exchanged item accordingly.

Please note that size exchanges are allowed only once per order.

How do I initiate an exchange?

To request an exchange, please email us at customercare@omniaindia.com within 7 days of receiving your order.

Subject Line:

EXCHANGE – (Your Order Number)

Once we receive your request, our team will review it and confirm the exchange via email. After your request has been approved, we will arrange a reverse pickup.

Please note that the reverse pickup process may take up to 10–12 days, depending on your location and courier partner.

What condition should my item be in?

To be eligible for an exchange, the item must be returned in the same condition in which it was received.

Please ensure that:

•            The product is unused, unwashed, and undamaged.

•            All original tags, labels, and packaging are intact.

•            The item is returned in its original packaging.

Once your parcel reaches our warehouse, it will undergo a quality inspection. Your exchange or Store Credit will be processed only after the product successfully passes this quality check.

Is there a return pickup charge?

Yes. A ₹100 return pickup fee is applicable for every approved return or exchange request.

Do you offer refunds?

No. Omnia does not offer monetary refunds for returned products.

Instead, once your returned item has been received, inspected, and approved by our team, the eligible amount will be issued as Omnia Store Credit.

Your Store Credit can be used toward any future purchase on our website.

Please note:

•            Store Credit cannot be exchanged for cash.

•            Store Credit cannot be transferred back to your original payment method.

•            The applicable ₹100 return pickup fee will be deducted before the Store Credit is issued.

What if I receive a damaged, defective, or incorrect item?

Please inspect your order as soon as it is delivered. We strongly recommend recording an unboxing video, as it helps us resolve any issues quickly.

If you receive a damaged, defective, or incorrect item, please email us at customercare@omniaindia.com as soon as possible.

To help us review your request, please include:

•            A clear photo or video of the damaged, defective, or incorrect item.

•            A photo of the outer courier package.

•            A photo of the original packaging, including the protective sleeve.

Once our team verifies the issue, we will arrange a reverse pickup for the affected item.

If you choose an exchange, we will replace the item with the same product, subject to availability. If the same product is unavailable, the eligible amount will be issued as Omnia Store Credit.

Please note that monetary refunds are not offered, including for damaged, defective, or incorrect products.

Do you offer Cash on Delivery (COD)?

Yes, we offer Partial Cash on Delivery (COD) on eligible orders.

To confirm your order, a non-refundable token amount of ₹300 must be paid at the time of placing your order. The remaining balance is payable upon delivery.

The ₹300 token amount is adjusted against your total order value and serves as an order confirmation charge, allowing us to reserve and process your order efficiently.

If a COD order is cancelled, refused at the time of delivery, or remains undelivered due to customer unavailability, the ₹300 token amount is non-refundable and cannot be refunded or converted into Store Credit.

Need Help?

If you have any questions about your order, exchange, or Store Credit, our team is always happy to help.

Email: customercare@omniaindia.com